by swaggerblog

Detroit Runaway – Cheyenne

Looks like there’s some goodness coming out of Detroit these days.  Meet Cheyenne, an eclectic young designer and indie-music-lover who’s packing up her Michigan-baggage for Pratt this Fall.  We caught her on a visit to the City, looking all showgirl fashionista in tasseled vintage shorts and a furry animal tail.  Note her envy-inducing layered necklaces: a cross, crucifix, penknife, Wiccan symbol, and triangle - because, she explains, “everyone loves triangles nowadays”.  No, everyone just loves you, Chey.  Welcome to the City.

TRAVEL TROUBLESHOOTER; Name-your-price deal turned out to be costly.(TRAVEL)

Star Tribune (Minneapolis, MN) July 4, 2010 Byline: CHRISTOPHER ELLIOTT Q I booked a reservation through the “name your own price” option at Priceline, and I won a bid for the West Hollywood Andaz for $100 a night.

I tried to add another night at the same price, but Priceline said it would cost $160. I turned that down and said I would attempt another bid during the week. At that point, the agent canceled my entire reservation.

I’ve spent many hours on the phone with Priceline’s customer representatives, to no avail, even though they fully admit my original reservation was canceled by mistake. I have pointed out to them that their policy is clear: All “name your own price” reservations are noncancelable, nonrefundable and nonchangeable. And yet they broke their policy and will not reinstate my reservation. Can you help? here bidding for travel

A Priceline shouldn’t have canceled your reservation. What’s more, it shouldn’t be too hard to explain to a company representative that it should heed its rules. site bidding for travel

It’s difficult to know exactly what went wrong with this reservation, based on your account. As you know, the “name your own price” option is completely nonrefundable — once you’ve bid on a hotel, and the bid is accepted, you’re stuck with it. So the agent shouldn’t have been able to cancel the room even if you had asked.

Obviously, you could have avoided this by not calling Priceline to extend your room by a day. Its “name your own price” program doesn’t work that way. You can never be sure of which hotel you’re going to get, although you can make a reasonably informed guess. (There’s a website called Bidding for Travel [www.biddingfortravel.yuku.com] that can help.) A safer bet would have been to buy another night online, maybe through the hotel’s website. When you check in, you could have let the hotel know you had two reservations and made arrangements to stay in the same room, if possible.

It isn’t that you should never call an online travel agency. But there are times when a call would just confuse the issue. This is one of those times. You would have been much better off using Priceline’s website, or another site, to secure an extra room night.

I contacted Priceline on your behalf. The company investigated your complaint and found that an “agent error” was to blame for the cancellation. Priceline reinstated your reservation and refunded one night’s stay as an apology.

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